Terms & Conditions

The terms and Conditions of Design Metric is hereafter referred

to as the “The Company”.

Base of Sale

The Customer shall be responsible to the Company for ensuring the accuracy of the terms and descriptions of any order submitted by the customer
The company reserves the right to make amendments to orders that are due to typographical, clerical or other error or omission in sales literature.
Quotations are valid for 30 days from receipt.

Acceptance

The acceptance of an order by the company will be subject to these conditions and also exclusively the full terms and conditions as shown on the company’s website. Note: The full terms and conditions take precedence over and exclude any terms and conditions which the purchaser may purport to introduce.

Cancellation

No order which has been accepted by the Company may be cancelled by the Customer except with the agreement In Writing of the Company and on terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Customer as a result of cancellation.

Any goods returned by the customer upon their request and through no fault of the Company may be subjected to a minimum 50% handling charge. Notification of a request to return goods must be received within 3 working days of the delivery date. Any goods cancelled at the customer’s request without a minimum of 15 working days notice may be subject to a 30% handling charge.

Delay

If the purchaser seeks to delay or extend the delivery of goods, or refuses delivery at the agreed time then the company reserves the right to invoice the customer from the date of the original agreed delivery date. The company also reserves the right to pass on any consequential costs to the customer such as , transportation, storage loss of profit or additional labour costs.

Specification

The Company reserves and has the right at any time prior to delivery of the Goods to make any changes in the design or specification of the Goods that in the companies opinion are required to conform to any safety or statutory requirements, or due to non availability, known product defaults or unsuitability for the use intended.

Damaged Goods

Any claims for damaged or defective goods must be in writing within 3 days from the receipt of goods.

Return Of Goods

No returns will be accepted without prior consent from the company. Note: Goods are made to order and cannot be returned once ordered or delivered. If consent to return is given then the goods must be in the original packaging and condition. Note: Defective goods will be collected.

Payment Terms

Payment Terms are strictly 30 days from the end of month invoice, exceptions to this are only by prior written agreement.

Overdue payment may result in credit facilities being withdrawn and the company reserves the right to pass on any costs incurred to collect monies, including interest payments.

Title of Goods

The title of goods will remain with the company until payment is received in full, the purchasers insurance shall include goods from the date of delivery to site.